1. What we can help with
You can contact Self Tape Partner for help with:
- Signing in or accessing your account.
- Adding, reviewing or correcting a scene.
- Selecting your character.
- Setting up the reader's voice, pace or timing.
- Unexpected pauses, skipped lines or incorrect spoken text.
- Scenes that are not saved or cannot be reopened.
- Subscription or purchase questions.
- Account deletion and privacy requests.
- General feedback about the product.
2. Reporting a technical problem
A clear report makes it easier to understand and investigate the problem.
Include the following information when possible:
- A short description of what went wrong.
- What you expected to happen instead.
- The steps you completed before the problem occurred.
- Your device model and operating-system version.
- The version of Self Tape Partner you are using.
- Whether the problem happens every time or only occasionally.
- A screenshot or screen recording when it can be shared safely.
Never send your password, payment-card information or other login credentials.
3. Scripts and confidential material
Scripts, audition sides and recordings may contain confidential or copyrighted material.
Support does not automatically receive access to the contents of your scenes. If the scene itself is required to investigate a problem, you must actively choose to provide it.
Where possible, send only the part of the material needed to demonstrate the issue. Remove names, production details or other confidential information that is not relevant to the support request.
More information is available in the Privacy Policy and Copyright Policy.
4. Account access
When contacting support about your account, write from the email address connected to the account whenever possible.
Self Tape Partner may need to verify that a request comes from the account holder before changing account information or disclosing personal data.
Do not send your password. Support should never need your password to investigate an account issue.
5. Subscriptions and purchases
For subscription help, include the email address connected to your Self Tape Partner account and explain the issue without sending full payment details.
Purchases made through an app store may also be subject to that store's billing, cancellation and refund processes.
Account deletion and subscription cancellation may be separate actions. Instructions about deleting your Self Tape Partner account are available on the Delete Account page.
6. After you contact us
Support requests are reviewed based on the information provided and the nature of the issue.
You may be asked for additional information when it is necessary to reproduce the problem, verify an account or understand what happened.
A particular resolution or response time cannot be guaranteed, but requests should be handled as promptly as reasonably possible.
7. Guides and product information
Product guides may answer common questions about setting up a scene and working with Self Tape Partner.
View the guides8. Contact
Support questions can be sent to:
info@selftapepartner.comYou can also follow Self Tape Partner on Instagram:
@self_tape_partner